Privacy Policy

Last updated: June 20, 2026

1. How FSTA Rent Car Protects Your Personal Information

This Privacy Policy outlines how FSTA Rent Car collects, uses, protects, shares, and retains your personal information, ensuring transparency and compliance with applicable data protection laws. FSTA Rent Car ("FSTA," "we," "our," or "us") provides car rental, cross-border rental support, route support, camping equipment, yacht trip, and helicopter tour services across Georgia, Armenia, Turkey, and Azerbaijan.

For privacy questions, data requests, or complaints, contact us using the details at the end of this policy.

Trust and data protection: FSTA uses HTTPS, security headers, protected admin access, anti-abuse checks, limited internal access, and separate service-provider systems to protect booking, document, payment-status, contact, and support information. We handle privacy requests under applicable data protection laws and explain retention, sharing, customer rights, and contact options in this policy.

2. Types of Personal Information We Collect During Rentals

Booking, Driver, Passport, and Payment Information

When you ask for a quote, book a vehicle, pay for a booking, upload documents, or contact us about a rental, we may collect:

• Full name, date of birth, email address, WhatsApp or phone number, and communication history
• Driver's license information, issuing country, license photos, and driving eligibility details
• Passport or national ID information when needed for cross-border documents, identity checks, police reports, claims, or legal compliance
• Pickup and drop-off locations, Google Maps links, dates, times, route notes, selected countries, selected vehicle, insurance option, add-ons, passenger count, child-seat age details if requested, and rental price details
• Payment status, invoice details, transaction references, refund or chargeback information, and fraud-prevention signals
• Photos, videos, incident reports, repair records, police reports, border documents, fuel or mileage records, and vehicle handover or return records

Website, Security, Device, and Checkout Information

When you use our website, checkout, booking pages, videos, forms, or protected admin areas, we and our service providers may collect IP address, browser and device information, operating system, referring page, viewed pages, timestamps, approximate network location, form progress, selected car, selected route, availability state, checkout state, booking records stored in browser storage, security logs, verification cookies, reCAPTCHA results, rate-limit data, and error logs.

3. Why FSTA Uses Your Personal Information for Rentals

We use personal information only when we have a valid reason, including contract performance, steps requested before a contract, legal obligation, legitimate interest, safety, fraud prevention, or consent where required.

• Bookings and service: to quote prices, check availability, create booking pages, prepare invoices, collect payment, deliver and collect vehicles, provide support, and manage refunds or disputes.
• Identity and driving eligibility: to verify the driver, minimum age, license validity, and cross-border document requirements.
• Safety and vehicle protection: to handle breakdowns, accidents, fines, lost keys, damage claims, theft, insurance claims, route risk, weather risk, and recovery.
• Legal and tax compliance: to keep accounting records, respond to lawful requests, prepare border documents, comply with consumer, tax, transport, traffic, insurance, and personal data laws, and enforce our rights.
• Website operation and security: to keep checkout working, prevent spam or fraud, secure admin access, measure site performance, fix technical problems, and understand which pages help customers.
• Marketing: to send offers or updates only where allowed by law and, where required, only with consent. You can opt out at any time.

4. Cookies, Browser Storage, and Tracking Used on the FSTA Website

Our website uses cookies, local storage, session storage, pixels, scripts, and similar technologies. Some are necessary for checkout, booking details, security, and admin protection. Others help us improve the site or measure advertising performance.

• Checkout storage: stores selected vehicle, dates, route, insurance, add-ons, booking status, and similar information in your browser so the booking flow and confirmation page work.
• Security cookies and reCAPTCHA: Google reCAPTCHA may be used on verification pages to reduce spam, fraud, and automated abuse.
• Analytics and performance: Cloudflare and Smartlook may collect website usage, technical, and session-replay data to help us diagnose problems and improve usability.
• Advertising measurement: Google Ads tags may run on checkout or conversion paths to measure booking performance and improve advertising.
• Embedded and linked services: YouTube no-cookie video embeds, Google Maps links, WhatsApp links, and PayPal invoices may collect information under their own privacy rules when you use them.

You can block or delete cookies and browser storage through your browser settings. Some checkout, booking, video, verification, and admin features may not work correctly if you disable necessary storage or cookies.

5. Service Providers and Authorities We Share Rental Information With

We do not sell personal information. We share information only when needed to provide the rental, protect customers and vehicles, comply with law, or run the website.

• Payment and invoice providers, including PayPal and related payment processors
• Hosting, database, security, and email providers, including Cloudflare and email infrastructure services
• Analytics, advertising, and anti-abuse providers, including Google, Smartlook, and Cloudflare where active on the site
• Communication providers, including WhatsApp, email, phone, and messaging services
• Insurance, repair, towing, recovery, and roadside partners when needed for accidents, breakdowns, damage, recovery, replacement vehicles, or claims
• Border, customs, police, courts, regulators, tax authorities, and other public authorities when required by law, for approved cross-border travel, or to protect legal rights
• Professional advisers, including accountants, auditors, lawyers, and claim advisers

6. International Processing for Georgia, Armenia, Turkey, and Azerbaijan Rentals

We operate from Georgia and support rentals in Georgia, Armenia, Turkey, and Azerbaijan. Your information may be processed in those countries and in other countries where our service providers, payment processors, hosting providers, analytics providers, or communication providers operate. Where required, we rely on contract necessity, legal compliance, consent, legitimate interests, provider contracts, security controls, or other safeguards available under applicable law.

7. How Long FSTA Keeps Booking and Driver Information

We keep personal information only as long as needed for the purpose collected, unless a longer period is needed for legal, tax, accounting, insurance, fraud-prevention, dispute, or vehicle-protection reasons.

• Booking, invoice, payment, accounting, and rental records are normally kept for up to 7 years after the rental or longer if required for tax, legal, claim, or dispute reasons.
• Driving license, passport, border, accident, police, damage, and insurance materials are kept as long as needed to verify the rental, prepare documents, handle claims, protect legal rights, or meet legal duties.
• General inquiries that do not become bookings are normally kept only as long as needed to answer the request and maintain business records.
• Security logs, analytics data, advertising data, and session data are kept according to our operational needs and the retention settings of the relevant service providers.

8. Security Measures Used to Protect Booking Data

We use technical and organizational measures designed to protect personal information, including HTTPS, access controls, protected admin routes, anti-abuse checks, security headers, limited internal access, and separate service-provider systems. No online system is perfectly secure, so customers should avoid sending unnecessary sensitive information and should contact us immediately if they believe their booking information has been exposed.

9. Your Privacy Rights and How to Contact FSTA

Depending on where you are located and which law applies, you may have rights to ask whether we process your information, request access, correction, update, completion, blocking, deletion, or destruction, object to or restrict certain processing, withdraw consent, request information about recipients and transfers, and complain to a competent data protection authority or court.

We may ask you to verify your identity before responding. Some requests may be refused or limited where we must keep information for tax, accounting, insurance, border, safety, fraud-prevention, legal, or dispute reasons.

10. Children, Passengers, and Driver Age Information

Drivers must be at least 19 years old. We do not knowingly allow anyone under 19 to rent or drive a vehicle. We may process limited passenger or child-seat information when a customer requests child seats or when passenger information is required for a service, incident, claim, or legal obligation.

11. Updates to This Privacy Policy

We may update this Privacy Policy when our services, legal duties, or technology change. The updated version will be posted on this page with a new "Last updated" date.

12. Contact FSTA Rent Car About Privacy Requests

For privacy requests or questions, contact FSTA Rent Car: