Terms of Service

Last updated: October 3, 2026

Booking and payment

FSTA Rent Car provides self-drive rentals and selected extras. Your booking records the car, dates, pickup and return, insurance, equipment, cross-border service and total price. A request reserves the car after we accept it and receive the required payment. Pay 50% in advance through the invoice to confirm; pay the remaining 50% in cash at pickup in EUR, USD or GEL. No security deposit is required. Unlimited mileage and a free second driver are included. We deliver and collect the car at any chosen location and time without an extra delivery or collection charge. Different-city or different-country relocation charges, where applicable, and selected extras are shown in your total before payment.

Cancellations and changes

The 50% advance is non-refundable if you cancel your confirmed booking. Date or vehicle changes depend on availability and an agreed updated price. This customer cancellation policy does not remove mandatory legal rights. If we cannot provide the agreed rental and you do not accept a replacement, we refund the amount paid for the unprovided service. Date-specific car hire is generally excluded from the statutory 14-day distance-contract withdrawal right under Georgian law; other mandatory remedies still apply.

Drivers and handover

Drivers must be at least 19 and have held a valid license for at least one year. Bring your original license and required identity documents; translations or international permits must meet the rules of the countries you visit. Only authorized drivers may drive. Give accurate pickup and return details, remain reachable, inspect the car at handover and report existing issues immediately. Return the vehicle on time with the same fuel level, keys, documents and equipment.

Insurance, routes and safe use

Standard Insurance covers paved-road use; off-road damage is excluded. Full off-road insurance is the option for a suitable 4x4 on paved and off-road routes. Covered tire damage is included, so you pay EUR 0 for the tire itself when the rental rules are followed. Covered glass, underbody damage and scratches can have EUR 0 responsibility. Contact us first. If the car can be moved safely, go to the nearest major city and our local team will arrange the tire change. If you ask us to come to the vehicle instead, the call-out charge is EUR 100 for the mechanic plus EUR 2 per kilometre from the capital of the country where the vehicle is located. The mechanic fee covers removing the damaged tire, taking the wheel for repair or replacement, refitting it, and returning it to the vehicle. The same call-out charge applies when we come to help with other damage that is your responsibility, and any non-covered part or repair is charged separately. We will still help you so you are not left on the road. The selected insurance and rental agreement set the exact coverage and exclusions.

Off-road locations listed in FSTA's route rules are not permitted for rentals of 4 calendar days or fewer; access begins with rentals of 5 calendar days or more and remains subject to vehicle suitability and current conditions. Conditions can change quickly, and FSTA may temporarily restrict a route during heavy rain or other unsafe conditions to protect customers and vehicles. Damage caused by off-road driving in rainy conditions is not covered.

Do not drive while impaired, permit an unauthorized driver, enter closed roads or deep water, race, overload the vehicle or ignore safety instructions. After an accident or serious problem, contact us and the police when required, follow instructions and do not move or repair the car without permission unless immediate safety or law requires it.

Cross-border travel and extras

You can return the car in the same city, another city or another country. Select the route and countries during booking so we can prepare the required vehicle permission documents. You remain responsible for your personal entry requirements and any mandatory local insurance. The booking system shows available equipment for your selected car and dates; roof tents, camping equipment and child seats are optional paid extras.

Responsibility and support

You are responsible for traffic fines, tolls, incorrect fuel, lost items and damage excluded by your insurance, under the agreed rental terms and applicable law. Keep the car tidy and report problems promptly. We provide 24/7 support and address mechanical faults not caused by the renter. Charges for damage or missing equipment must have a contractual and lawful basis.

Your agreement and contact

The terms accepted for your booking, invoice and signed rental agreement apply to that rental. Updates are not applied retroactively without agreement or a legal requirement. Georgian law applies subject to mandatory consumer protections. Contact us with any problem or complaint so we can help resolve it; your right to approach the competent authority or court remains. These terms were updated on October 3, 2026.