Terms of Service

Last updated: August 9, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") apply to the FSTA Rent Car website, quote requests, booking requests, booking confirmation pages, payments, rental handovers, vehicle rentals, route support, cross-border support, camping equipment, and related services. By using the website, submitting a booking request, paying for a booking, accepting a vehicle, or using any FSTA service, you agree to these Terms.

Any signed rental agreement, confirmed invoice, booking confirmation page, vehicle handover record, insurance selection, written cross-border document confirmation, and written message from us about your rental also forms part of your agreement with us. If there is a conflict, the more specific document for your booking applies, except where mandatory law says otherwise.

The rental provider is FSTA Rent Car, operating from 23 Paolo Iashvili St, Tbilisi 0105, Georgia.

2. Booking, Prices, and Confirmation

• Website prices, vehicle details, availability, pickup and drop-off service options, and add-ons may change until we confirm the booking.
• A booking request is not confirmed until we accept it and the required reservation payment has been received or another written confirmation method is agreed.
• The price shown or confirmed for your booking can include rental days, selected insurance, cross-border documents, equipment, child seats, relocation, or other selected services.
• You must check the vehicle, dates, pickup and drop-off cities, times, route, insurance, add-ons, total price, and remaining balance before paying.
• Vehicles remain in customers' hands and may be damaged, delayed or become unavailable unexpectedly. If the exact booked vehicle cannot be supplied despite fleet planning and multiple units, FSTA may provide a suitable vehicle in the same class selected for the trip. A different class will be offered only with the renter's agreement. If no suitable vehicle is available, FSTA will offer rescheduling, credit or a refund, as applicable.

3. Reservation Payments, Cancellations, and No-Shows

• We may require a payment to confirm your booking and reserve the vehicle for your dates.
• Because confirmed car rentals are reserved for a specific date or rental period, the reservation payment is non-refundable if you cancel, do not arrive, refuse the vehicle without a valid legal reason, provide invalid documents, are not eligible to drive, or fail to complete required pickup steps.
• Changing dates, pickup city, drop-off city, vehicle, border-country plan, or add-ons requires advance notice and is subject to availability. Extra charges may apply, and cross-border documents may need to be updated.
• No deposit hold is normally required. You remain responsible for charges, fines, damage, loss, missing items, penalties, and other amounts owed under these Terms.

4. Driver Requirements

• You must be at least 19 years old.
• You must have held a valid driving license for at least 1 year.
• You must bring your original driving license at pickup and provide license information or photos before pickup when requested.
• If your license uses Latin letters, you may use it directly where local law allows. If your license uses non-Latin characters, you must bring a valid International Driving Permit or official translation accepted in the countries you will drive in.
• Only drivers we approve may drive the vehicle. A free second driver may be included when that driver is identified and approved before driving.
• We may refuse handover if a driver appears impaired, does not meet the requirements, presents invalid documents, refuses required checks, or creates a safety or legal risk.

5. Pickup, Drop-Off, Handover, and Return

• Pickup and drop-off locations must be provided as exact Google Maps links unless we agree otherwise.
• You must provide exact pickup and drop-off times and clearly state AM or PM where needed.
• You must be reachable by WhatsApp or phone before and during handover. Delays, wrong locations, or unreachable customers may cause extra charges or cancellation.
• At handover, inspect the vehicle, fuel, documents, accessories, tires, glass, underbody where visible, and existing marks. Report any issue immediately with photos or video.
• You must inspect the vehicle yourself during the first 3 hours of the rental and contact us immediately with photos or videos if you notice a pre-existing issue. Later reports may be treated as new rental-period damage unless evidence shows otherwise.
• Return the vehicle at the agreed place, date, and time, with the same documents, keys, equipment, and accessories. Late return may be charged and may affect the next customer.

6. Cross-Border Travel

Cross-border travel is available after we prepare the required vehicle permission documents for the countries in the booking before departure.

• You must provide passport and driving license information in time for us to prepare border documents.
• You must carry your passport, driving license, vehicle registration document, FSTA permission letter, and all border or road documents for the full trip.
• At each border, follow officer instructions, complete any road-document process before leaving the border area, and keep every issued document safe in the car.
• After crossing, you may need to buy mandatory local vehicle insurance from booths or providers near the border before driving farther. Driving without required local insurance can lead to large fines and is your responsibility.
• Unauthorized border crossings, travel to a country not included in the prepared cross-border documents, lost border documents, lost registration documents, or failure to buy mandatory local insurance may lead to fines, denied entry, vehicle impound, insurance denial, and customer responsibility for all resulting costs.

7. Off-Road, Mountain, and Weather Rules

Off-road locations listed in FSTA's route rules are not permitted for rentals of 4 calendar days or fewer; access begins with rentals of 5 calendar days or more and remains subject to vehicle suitability and current conditions. Conditions can change quickly, and FSTA may temporarily restrict a route during heavy rain or other unsafe conditions to protect customers and vehicles. Damage caused by off-road driving in rainy conditions is not covered.

8. Insurance and Customer Responsibility

The insurance or damage-responsibility option selected at booking applies only within its stated limits and only when you follow these Terms, the rental agreement, the law, police instructions, and our instructions.

Standard Insurance

• Standard Insurance is for paved-road trips only.
• It may cover paved-road damage or theft with EUR 0 responsibility when all rules are followed.
• Off-road damage is not covered under Standard Insurance. Your responsibility for off-road damage can reach EUR 5,000 or the actual loss if higher where law allows.

Full off-road insurance

• Full off-road insurance is designed for paved and off-road driving when the selected vehicle, route rules, weather, and current conditions are suitable.
• Covered tire damage is included, so you pay EUR 0 for the tire itself when the rental rules are followed. Glass, underbody, and scratches can also have EUR 0 responsibility when covered.
• Contact us first. If the car can be moved safely, go to the nearest major city and our local team will arrange the tire change. If you ask us to come to the vehicle instead, the call-out charge is EUR 100 for the mechanic plus EUR 2 per kilometre from the capital of the country where the vehicle is located. The mechanic fee covers removing the damaged tire, taking the wheel for repair or replacement, refitting it, and returning it to the vehicle. The same call-out charge applies when we come to help with other damage that is your responsibility, and any non-covered part or repair is charged separately. We will still help you so you are not left on the road.
• Full off-road insurance does not cover reckless driving, prohibited use, drunk or drug-impaired driving, speeding, unauthorized drivers, illegal activity, intentional damage, driving after a serious warning, moving the car after an accident without approval, failure to obtain police documents where required, rainy-weather off-road damage, water damage, lost keys, missing documents, fines, incorrect fuel, unsafe parking damage, or damage caused by ignoring our instructions.

Mandatory Accident and Problem Rules

• In any accident, do not move the vehicle from the exact accident position until the police and our team give instructions. Moving the vehicle can void coverage.
• Immediately call us and, where required, police or emergency services.
• Do not repair, tow, jump-start, modify, attach, connect equipment to, or move the vehicle without our approval unless emergency law or safety requires it.
• Take photos and videos, collect police or incident documents where required, and cooperate with insurance, police, repair, and claim processes.
• Failure to comply with these rules results in a EUR 1,000 fine, on top of all other financial liabilities, including full loss, recovery cost, downtime, legal costs, and related expenses.

9. Prohibited Use

You must not let anyone who is not listed as an authorized driver use the vehicle, or permit unlicensed, underage, suspended, alcohol-impaired, or drug-impaired driving; racing; speed testing; drifting; towing; pushing; overloading; commercial transport; paid passenger transport; delivery work; sub-rental; illegal activity; unauthorized border crossing; entry into areas closed by authorities or private owners; beaches; salt flats; deep water; officially closed roads; unsafe snow; rain-soaked off-road tracks; smoking; animals without written approval; or any use that causes abnormal dirt, smells, wear, or damage.

10. Fines, Tolls, Keys, Documents, Fuel, Parking, and Equipment

• You are responsible for traffic fines, parking fines, tolls, border fines, impound fees, local insurance penalties, road-document penalties, police penalties, and administrative costs caused during your rental.
• A lost or damaged key costs EUR 300 plus delivery, recovery, programming, towing, accommodation, or downtime costs if they apply.
• Before leaving the car, switch off the headlights, cabin lights, and accessories. If the battery drains because lights or accessories were left on, the related assistance or battery-service cost is your responsibility.
• If a vehicle registration plate is lost during the rental, you must report it immediately to the police and us, follow the police process, and pay us a EUR 500 charge.
• Lost vehicle registration, border permission, road documents, or local insurance documents may create large fines and replacement costs. If loss or failure to collect required documents causes a fine, seizure, delay, or claim, you are responsible.
• You must use the correct fuel for the vehicle. If petrol is put in a diesel vehicle, diesel is put in a petrol vehicle, or another incorrect fuel is used, a EUR 2,000 customer responsibility charge applies. Please contact us before refueling if you are unsure.
• You must park the vehicle legally and safely. If the vehicle is damaged because it was left in an unsafe or irresponsible parking place, a EUR 1,000 customer responsibility charge applies. Official parking fines, towing, impound, or administrative costs remain your responsibility when they are caused during your rental.
• Camping equipment, child seats, roof tents, ground tents, tools, documents, and accessories must be returned in the same condition, except normal wear. Missing or damaged items are charged at repair or replacement cost.

11. Breakdowns and Assistance

• We provide direct support during your rental. Contact us immediately at +995 558 43 29 29 if a warning light, noise, accident, stuck vehicle, flat tire, breakdown, border issue, police issue, or other problem occurs.
• We will handle mechanical failures not caused by the renter at no extra repair cost to you, and we will try to arrange assistance or a replacement vehicle as reasonably possible.
• If assistance is needed for damage that is your responsibility, the call-out and repair terms stated above apply. We will still help you so you are not left on the road.
• Replacement timing depends on location, border status, road safety, weather, parts, vehicle availability, and whether the issue was caused by misuse, accident, off-road conditions, or rule breach.
• Do not continue driving if doing so may increase damage or risk. Continuing after a warning or after we tell you to stop may make you responsible for the resulting damage.

12. Add-On Services

Child seats, roof tents, ground tents, camping equipment, cross-border documents, and other add-ons are subject to availability, safety, and written confirmation. Add-on fees may be non-refundable after preparation or document preparation begins, unless mandatory law requires otherwise or we cannot provide the service and no reasonable replacement is accepted.

13. Customer Promises

You promise that all information you provide is true, complete, and current; that you will comply with traffic laws and local rules in every country you drive in; that you will use the vehicle carefully; that you will protect the keys, documents, and equipment; and that you will pay all amounts owed under these Terms and your booking.

14. Website Content and Availability

Travel guides, road notes, prices, routes, availability, maps, and service descriptions on the website are provided for planning and can change. Road conditions, border rules, visas, fuel availability, local insurance, weather, and official restrictions can change without notice. You are responsible for checking current official requirements for your nationality, route, passengers, luggage, and travel dates.

15. Liability

Nothing in these Terms excludes rights or liability that cannot be excluded under mandatory law, including liability for intentional misconduct, gross negligence, or injury where the law does not allow exclusion.

To the maximum extent allowed by law, we are not responsible for indirect, incidental, special, punitive, or consequential losses, including lost travel plans, lost profit, lost time, missed flights, missed hotels, missed tours, loss of enjoyment, lost data, or third-party costs, unless mandatory law says otherwise. Our responsibility for any claim is limited to the amount you paid us for the affected service, except where mandatory law requires a higher amount.

16. Force Majeure

We are not responsible for delay, cancellation, route change, vehicle unavailability, support delay, or service failure caused by events outside reasonable control, including severe weather, road closure, landslide, flood, snow, fire, accident, border closure, war, civil unrest, strike, airport disruption, government action, police action, supplier failure, internet outage, payment outage, or other emergency.

17. Governing Law and Disputes

These Terms and our services are governed by the laws of Georgia, except where mandatory consumer or data protection laws apply regardless of this choice. Courts in Tbilisi, Georgia have jurisdiction over disputes, except where mandatory law gives you another non-waivable right.

Please contact us first so we can try to resolve the issue directly and quickly.

18. Changes to These Terms

We may update these Terms from time to time. The version posted on this page applies from the listed "Last updated" date. For an already confirmed rental, the version accepted or confirmed for that booking applies unless a change is required by law or agreed in writing.

19. Affiliate Partner Terms

Approved FSTA affiliate partners receive an individual referral link and attribution-only code. The code does not reduce or change the customer price. A referral remains eligible for 90 days. If one active partner supplied the link and a different active partner supplied the manually entered code, each receives 50% attribution weight applied to that partner's own agreed commission rate.

Commission is calculated once from the full authoritative EUR booking total when FSTA first confirms the booking. The agreed rate, attribution weight, total, and resulting commission are recorded as immutable accounting snapshots. Under this program, an earned commission is not reversed solely because the booking is later edited, cancelled, refunded, or archived.

FSTA pays partners manually to their verified payout destination. Partners must confirm receipt in the secure portal. Partners must clearly disclose their affiliate relationship, keep portal and booking information confidential, and must not use self-referrals, false claims, spam, impersonation, manipulation, automated traffic, or other fraud. FSTA may pause a partner and investigate disputed activity while preserving legitimate earned commission and accounting records.

20. Contact Information

If you have any questions about these Terms of Service, please contact us: