Terms of Service

Last updated: June 20, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") apply to the FSTA Rent Car website, quote requests, booking requests, booking confirmation pages, payments, rental handovers, vehicle rentals, route support, cross-border support, camping equipment, yacht trips, helicopter tours, and related services. By using the website, submitting a booking request, paying for a booking, accepting a vehicle, or using any FSTA service, you agree to these Terms.

Any signed rental agreement, confirmed invoice, booking confirmation page, vehicle handover record, insurance selection, written route approval, and written message from FSTA about your rental also forms part of your agreement with us. If there is a conflict, the more specific document for your booking applies, except where mandatory law says otherwise.

The rental provider is FSTA Rent Car, operating from 23 Paolo Iashvili St, Tbilisi 0105, Georgia.

FSTA service differentiators: These Terms cover Full off-road insurance for eligible paved and off-road routes, prepared cross-border travel documents across Georgia, Armenia, Turkey, and Azerbaijan, rooftop tents, camping equipment, private yacht trips, helicopter tours, no-deposit rental terms, unlimited mileage, and direct route support where the selected vehicle, country, weather, and route fit the booking.

Trust and data security: FSTA protects booking and driver information through the security measures described in the Privacy Policy, including HTTPS, security headers, protected admin access, anti-abuse checks, limited internal access, and service-provider safeguards. Customers can contact FSTA about privacy, correction, or data-rights requests using the contact details below.

2. Booking, Prices, and Confirmation

• Website prices, vehicle details, availability, routes, and add-ons may change until FSTA confirms the booking.
• A booking request is not confirmed until FSTA accepts it and the required reservation payment has been received or another written confirmation method is agreed.
• The price shown or confirmed for your booking can include rental days, selected insurance, service fee, cross-border documents, equipment, child seats, yacht trip, helicopter tour, relocation, or other selected services.
• You must check the vehicle, dates, pickup and drop-off cities, times, route, insurance, add-ons, total price, and remaining balance before paying.
• If the requested vehicle becomes unavailable before confirmation, FSTA may offer another vehicle, different dates, a changed route, or no booking.

3. Reservation Payments, Cancellations, and No-Shows

• FSTA may require a payment to confirm your booking and reserve the vehicle for your dates.
• Because confirmed car rentals are reserved for a specific date or rental period, the reservation payment is non-refundable if you cancel, do not arrive, refuse the vehicle without a valid legal reason, provide invalid documents, are not eligible to drive, or fail to complete required pickup steps.
• If FSTA cancels a confirmed booking because we cannot provide the vehicle or a suitable replacement, we will offer a replacement, credit, rescheduling, or refund of the amount paid for the unavailable service.
• Changing dates, pickup city, drop-off city, vehicle, route, border plan, or add-ons is subject to written approval and availability. Extra charges may apply.
• No deposit hold is normally required. You remain responsible for charges, fines, damage, loss, missing items, penalties, and other amounts owed under these Terms.

4. Driver Requirements

• You must be at least 19 years old.
• You must have held a valid driving license for at least 1 year.
• You must bring your original driving license at pickup and provide license information or photos before pickup when requested.
• If your license uses Latin letters, you may use it directly where local law allows. If your license uses non-Latin characters, you must bring a valid International Driving Permit or official translation accepted in the countries you will drive in.
• Only drivers approved by FSTA may drive the vehicle. A free second driver may be included when that driver is identified and approved before driving.
• FSTA may refuse handover if a driver appears impaired, does not meet the requirements, presents invalid documents, refuses required checks, or creates a safety or legal risk.

5. Pickup, Drop-Off, Handover, and Return

• Pickup and drop-off locations must be provided as exact Google Maps links unless FSTA agrees otherwise.
• You must provide exact pickup and drop-off times and clearly state AM or PM where needed.
• You must be reachable by WhatsApp or phone before and during handover. Delays, wrong locations, or unreachable customers may cause extra charges or cancellation.
• At handover, inspect the vehicle, fuel, documents, accessories, tires, glass, underbody where visible, and existing marks. Report any issue immediately with photos or video.
• You must inspect the vehicle yourself during the first 3 hours of the rental and contact FSTA immediately with photos or videos if you notice a pre-existing issue. Later reports may be treated as new rental-period damage unless evidence shows otherwise.
• Return the vehicle at the agreed place, date, and time, with the same documents, keys, equipment, and accessories. Late return may be charged and may affect the next customer.
• The service fee covers washing, so you may return the car unwashed. You remain responsible for excessive dirt, smells, stains, damage, lost equipment, or cleaning beyond normal use.

6. Cross-Border Travel

Cross-border travel is allowed only when FSTA has approved the exact route in writing and prepared the required vehicle permission documents before departure.

• You must provide passport and driving license information in time for FSTA to prepare border documents.
• You must carry your passport, driving license, vehicle registration document, FSTA permission letter, and all border or road documents for the full trip.
• At each border, follow officer instructions, complete any road-document process before leaving the border area, and keep every issued document safe in the car.
• After crossing, you may need to buy mandatory local vehicle insurance from booths or providers near the border before driving farther. Driving without required local insurance can lead to large fines and is your responsibility.
• Unauthorized border crossings, unapproved countries, unapproved routes, lost border documents, lost registration documents, or failure to buy mandatory local insurance may lead to fines, denied entry, vehicle impound, insurance denial, and customer responsibility for all resulting costs.

7. Off-Road, Mountain, and Weather Rules

8. Insurance and Customer Responsibility

The insurance or damage-responsibility option selected at booking applies only within its stated limits and only when you follow these Terms, the rental agreement, the law, police instructions, and FSTA instructions.

Standard Insurance

• Standard Insurance is for paved-road trips only.
• It may cover paved-road damage or theft with EUR 0 responsibility when all rules are followed.
• Off-road damage is not covered under Standard Insurance. Your responsibility for off-road damage can reach EUR 5,000 or the actual loss if higher where law allows.

Full off-road insurance

• Full off-road insurance is designed for paved and approved off-road driving where the vehicle and route are suitable.
• It can include tires, glass, underbody, and scratches with EUR 0 responsibility for covered damage when all rules are followed.
• Full off-road insurance does not cover reckless driving, prohibited use, drunk or drug-impaired driving, speeding, unauthorized drivers, illegal activity, intentional damage, driving after a serious warning, moving the car after an accident without approval, failure to obtain police documents where required, rainy-weather off-road damage, water damage, lost keys, missing documents, fines, fuel mistakes, or damage caused by ignoring FSTA instructions.

Mandatory Accident and Problem Rules

• In any accident, do not move the vehicle from the exact accident position until police and FSTA give instructions. Moving the vehicle can void coverage.
• Immediately call FSTA and, where required, police or emergency services.
• Do not repair, tow, jump-start, modify, attach, connect equipment to, or move the vehicle without FSTA approval unless emergency law or safety requires it.
• Take photos and videos, collect police or incident documents where required, and cooperate with insurance, police, repair, and claim processes.
• If you fail to follow these rules, insurance may not apply and you may be responsible for the full loss, recovery cost, downtime, legal costs, and related expenses.

9. Prohibited Use

You must not use the vehicle for unauthorized, unlicensed, underage, suspended, impaired, or unapproved driving; alcohol or drug-impaired driving; racing; speed testing; drifting; towing; pushing; overloading; commercial transport; paid passenger transport; delivery work; sub-rental; illegal activity; unauthorized border crossing; restricted areas; beaches; salt flats; deep water; closed roads; unsafe snow; rain-soaked off-road tracks; unsuitable roads; smoking; animals without written approval; or any use that causes abnormal dirt, smells, wear, or damage.

10. Fines, Tolls, Keys, Documents, Fuel, and Equipment

• You are responsible for traffic fines, parking fines, tolls, border fines, impound fees, local insurance penalties, road-document penalties, police penalties, and administrative costs caused during your rental.
• A lost or damaged key costs EUR 200 plus delivery, recovery, programming, towing, accommodation, or downtime costs if they apply.
• Lost vehicle registration, border permission, road documents, or local insurance documents may create large fines and replacement costs. If loss or failure to collect required documents causes a fine, seizure, delay, or claim, you are responsible.
• You must use the correct fuel. Misfueling, contaminated fuel, running out of fuel in a risky place, or driving after fuel or oil warnings may be charged to you.
• Camping equipment, child seats, roof tents, ground tents, tools, documents, and accessories must be returned in the same condition, except normal wear. Missing or damaged items are charged at repair or replacement cost.

11. Breakdowns and Assistance

• FSTA provides direct support during your rental. Contact us immediately at +995 558 43 29 29 if a warning light, noise, accident, stuck vehicle, flat tire, breakdown, border issue, police issue, or other problem occurs.
• Mechanical failures not caused by the renter will be handled by FSTA at no extra repair cost to you, and we will try to arrange assistance or a replacement vehicle as reasonably possible.
• Replacement timing depends on location, border status, road safety, weather, parts, vehicle availability, and whether the issue was caused by misuse, accident, off-road conditions, or rule breach.
• Do not continue driving if doing so may increase damage or risk. Continuing after a warning or after FSTA tells you to stop may make you responsible for the resulting damage.

12. Add-On Services

Child seats, roof tents, ground tents, camping equipment, cross-border documents, yacht trips, helicopter tours, and other add-ons are subject to availability, route, weather, safety, and written confirmation. Add-on fees may be non-refundable after preparation, operator booking, document preparation, or confirmed scheduling begins, unless mandatory law requires otherwise or FSTA cannot provide the service and no reasonable replacement is accepted.

13. Customer Promises

You promise that all information you provide is true, complete, and current; that you will comply with traffic laws and local rules in every country you drive in; that you will use the vehicle carefully; that you will protect the keys, documents, and equipment; and that you will pay all amounts owed under these Terms and your booking.

14. Website Content and Availability

Travel guides, road notes, prices, routes, availability, maps, and service descriptions on the website are provided for planning and can change. Road conditions, border rules, visas, fuel availability, local insurance, weather, and official restrictions can change without notice. You are responsible for checking current official requirements for your nationality, route, passengers, luggage, and travel dates.

15. Liability

Nothing in these Terms excludes rights or liability that cannot be excluded under mandatory law, including liability for intentional misconduct, gross negligence, or injury where the law does not allow exclusion.

To the maximum extent allowed by law, FSTA is not responsible for indirect, incidental, special, punitive, or consequential losses, including lost travel plans, lost profit, lost time, missed flights, missed hotels, missed tours, loss of enjoyment, lost data, or third-party costs, unless mandatory law says otherwise. FSTA's responsibility for any claim is limited to the amount you paid to FSTA for the affected service, except where mandatory law requires a higher amount.

16. Force Majeure

FSTA is not responsible for delay, cancellation, route change, vehicle unavailability, support delay, or service failure caused by events outside reasonable control, including severe weather, road closure, landslide, flood, snow, fire, accident, border closure, war, civil unrest, strike, airport disruption, government action, police action, supplier failure, internet outage, payment outage, or other emergency.

17. Governing Law and Disputes

These Terms and FSTA services are governed by the laws of Georgia, except where mandatory consumer or data protection laws apply regardless of this choice. Courts in Tbilisi, Georgia have jurisdiction over disputes, except where mandatory law gives you another non-waivable right.

Please contact us first so we can try to resolve the issue directly and quickly.

18. Changes to These Terms

We may update these Terms from time to time. The version posted on this page applies from the listed "Last updated" date. For an already confirmed rental, the version accepted or confirmed for that booking applies unless a change is required by law or agreed in writing.

19. Contact Information

If you have any questions about these Terms of Service, please contact us: